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Cancellation, Returns and Refund Policy

Cancellations
Order can be cancelled before the shipment. After shipment it can be only RTO (Return to Origin). Once order get cancelled amount will be refunded for 'prepaid orders'.

Cancelation Criteria

  • Incorrect or Incomplete information regarding Customer's address (Street number, Landmark etc.) etc.
  • In case of wrong product price or specification mentioned on mccoymart.com.
  • Unavailability of products - in exceptional cases, if a product runs "out of stock" with the vendor, the product will be cancelled.
  • If area falls under "Non Serviceable zone" or "out of delivery area" by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
  • Suspected fraudulent information.

Returns
In case, if you received a damaged product, it must be reported to us via email at (help@mccoymart.com) within 48 hours of delivery with an image of the damaged product along with the packaging pictures.

Guidelines for Returns & Replacement:

  • Product is damaged/defective.
  • Differ from the description on the website.
  • Wrong item delivered/Wrong Colour/Wrong Size/Wrong Quantity.
  • Missing parts/accessories.

Return Eligibility

  • In case of returning the product, customer needs to inform us within 7 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
  • If the product is delivered defective or damaged, in that case customer needs to inform us through Email (help@mccoymart.com) or Call us at +91 8010407407 (Helpline Number) within 48 hours from the time of delivery.
  • Products should be unused.
  • All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
  • Invoice should be available.
  • Products marked as "non-returnable" on the product detail page cannot be returned.

Customer is not eligible for return if

  • Its “No longer needed”.
  • Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.
  • Made to Product (on demand) will not be returned.

How do returns work?

You can raise a request to return your items with these simple steps:

  • Log into your Mccoymart account
  • Go to My Orders
  • Click on 'Return' against the item you wish to return or exchange
  • Fill in the details and raise a return request

Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your mccoymart account.

Steps to follow to Return a Product

  • Customer needs to inform us through call/email within 7 days of receiving the order.
  • Product should be unused.
  • Invoice should be available.
  • We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.
  • Customer needs to pack the product with Brand packing & paste the invoice on it.
  • Customer will handover the product to the courier boy.
  • Once the pickup is done, product will be sent to us by the courier partner.
  • After receiving the product, quality check will be done over the product by our team which takes 2 days time.
  • Incase, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship product to the customer and in that case customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.

Refund Policy

  • The refunds in accordance with the above guidelines shall be as per the following:
  • In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.
  • For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer.
  • The customer buying the Products will not be charged for the pickup, and no other deductions shall be made on refunds confirmed to the customer buying the Product.

Refunds / Returns shall NOT be allowed in the following cases:

  • Return request is made outside the specified time frame of 7 days as specified above.
  • In case where price tags, labels, original packing, freebies and accessories, box are missing.
  • If the Product is damaged by the customer, in any manner as may be determined by McCoy Mart at its sole discretion.
  • If Product has been used by the customer.
  • If Product sold as combo/sets cannot be returned as individual Product.

Refund Processing Timelines:

After placing of refund request, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.

Following are the refund processing timelines after the item is received by Mccoymart:

Refund Method Refund Time-Frame
Credit/Debit Card 3-5 Business days
Net Banking (Credited To Bank Account) 3-5 Business days
UPI Linked Bank Account 2-4 Business days
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