Cancellations
Order can be cancelled before the shipment. After shipment it can be only RTO (Return to Origin). Once order get cancelled amount will be refunded for 'prepaid orders'.
Cancelation Criteria
Returns
In case, if you received a damaged product, it must be reported to us via email at (help@mccoymart.com) within 48 hours of delivery with an image of the damaged product along with the packaging pictures.
Guidelines for Returns & Replacement:
Return Eligibility
Customer is not eligible for return if
How do returns work?
You can raise a request to return your items with these simple steps:
Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your mccoymart account.
Steps to follow to Return a Product
Refund Policy
Refunds / Returns shall NOT be allowed in the following cases:
Refund Processing Timelines:
After placing of refund request, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
Following are the refund processing timelines after the item is received by Mccoymart:
Refund Method | Refund Time-Frame |
---|---|
Credit/Debit Card | 3-5 Business days |
Net Banking (Credited To Bank Account) | 3-5 Business days |
UPI Linked Bank Account | 2-4 Business days |